Konga.com has been launched in July 2012 with the objective of becoming the most customer orientated e-commerce platform of Africa. On Konga.com, you will be able to find fashion items, but also cheap cell phones, furniture, books, beauty, and baby products. In their fashion department, you can count up to 200 top-class brands. I could not see any luxury brands such as Louis Vuitton or Gucci, but you can also find great accessories on Konga.com such as Ray-Ban, D&G sunglasses, or Lorus watches.
You will be able to find fashion not only for men or women, but also for kids.
Delivery & Returns:
You are worried about paying on the internet ? No problem, on Konga.com, you can use the pay on delivery program. No risk for you ! If you feel like paying online so that you have more time to try on the product, you can also pay online. Generally, the parcel will be delivered within 4-6 days. In both cases, you will be charged 500₦ for a delivery in Lagos and 1500₦ for a delivery elsewhere in Nigeria. If you are not happy with the product, you can return it. The collection will be for free, but you will not be refunded the delivery costs.
Please note that Pay on delivery is only available in Lagos, Abuja, and Port Harcourt.
Konga.com says their focus number one is the customer experience. Well that’s true, you can reach their customer support team via chat, or email. And also via phone 24/7. You can even chat with the seller. Since lots of shops are selling via Konga.com. Konga.com is therefore a market place kind of product.
Konga’s website is totally safe for online payment. Their payment page in well encrypted and the following payment methods are accepted :
Mastercard / Visa
Verve / Paga
Pay on delivery : Cash or POS with the debit card.